Getting Past No

We all want to get to yes, but what happens when the other person keeps saying no? brbrHow can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?brbrIn bGetting Past No/b, William Ury of Harvard Law School’s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to:brbr• Stay in control under pressurebr• Defuse anger and hostilitybr• Find out what the other side really wantsbr• Counter dirty tricksbr• Use power to bring the other side back to the tablebr• Reach agreements that satisfies both sides' needsbrbrbGetting Past No/b is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!