Process Mapping, Process Improvement and Process Management

bMap Your Way to Process Excellence/bbrbr At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside youÂ’ll find detailed, illustrated discussions about:br * The importance of processbr * Process mappingbr * Key stakeholdersÂ’ roles and responsibilitiesbr * The ten-step process redesign methodologybr * Process improvement and creating the process teambr * The four lenses of analysisbr * Customer report cards, benchmarking, and best practicesbr * Process redesign case studiesbr * Design principles for process redesignbr * Barriers to process redesignbr * Becoming a process-focused organizationbr * Building cross-department process managementbr * Using information technology in process managementbr